These Terms and Conditions set out the basis on which Man And A Van Kennington provides removal, delivery, collection, and associated transport services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. These conditions are intended to create a fair and clear arrangement between the customer and the man and van service in Kennington, while also protecting both parties from misunderstandings. They apply whether the work is booked for domestic, commercial, single-item, or multi-item transport, subject to the scope agreed at the time of booking.

The service is provided with reasonable care and skill, using vehicles, equipment, and personnel appropriate to the job described at the point of quotation. Any variation to the original request may affect price, timings, vehicle size, crew requirements, and availability. The customer is responsible for ensuring that the booking details are accurate, complete, and truthful. If information is inaccurate or incomplete, the final service may need to be adjusted, delayed, or refused where necessary for safety, legality, or operational reasons.

These terms are written in plain language, but they should be read as a legal agreement. In these service terms, references to “we”, “us”, or “our” mean Man And A Van Kennington, and references to “you” or “your” mean the customer or the person arranging the booking. Where a customer books on behalf of another person, the person making the booking confirms they have authority to accept these terms on behalf of all relevant parties.

Bookings are usually made after the customer provides details of the items, collection and delivery points, preferred dates, access conditions, and any special handling needs. A quotation may be based on estimated time, distance, labour, parking, vehicle type, and any additional services requested. A quote is not a fixed agreement until accepted and may be subject to change if the information provided changes before or during the job. The company may decline a booking if the work is unsuitable, unsafe, unlawful, or beyond available resources.

Once the customer accepts the quote, the booking will be treated as confirmed when required details have been supplied and, where requested, any deposit or prepayment has been made. Confirmation may be given by message, email, or another recorded method. It is the customer’s duty to review the confirmed details carefully, including the date, time window, addresses, access restrictions, item list, and any agreed extras. Errors must be reported promptly so that corrections can be made before the service begins.

The customer must ensure that access arrangements are suitable on the service date. This includes providing lawful parking, clear access to the property, and any necessary permissions for loading or unloading. Delays caused by poor access, missing permits, incorrect addresses, or failure to prepare goods may lead to additional waiting charges or a revised schedule. If the team cannot complete the service due to access problems or unreasonable delays, the booking may be treated as cancelled by the customer and charges may still apply.

Payments are due in the manner agreed at booking. Unless otherwise stated, payment may be requested in advance, on arrival, during the job, or immediately upon completion. Accepted methods may vary, but the customer must ensure that funds are available and that any payment instrument used is valid and authorised. Any deposit paid to secure the booking may be non-refundable except where the company cancels the service or where mandatory consumer law requires otherwise.

Where the quotation is based on estimated duration or labour, the final amount may change if the job takes longer than expected or if additional work is requested. This may include extra stairs, heavy items, dismantling, reassembly, waiting time, congestion, or changes to the route or destination. Any additional charge will be explained where practical. The customer agrees that charges may also apply for failed collection, aborted work, or wasted attendance caused by inaccurate information or non-availability of the customer.

Invoices, receipts, and records may be issued electronically. If payment is overdue, we reserve the right to recover the outstanding balance and any reasonable costs associated with collection. Interest and statutory charges may be applied where permitted by law. Man and van Kennington services are provided on the basis that the customer pays all sums due in full and without deduction, unless a written agreement states otherwise. Title to any goods supplied as part of the service remains unaffected by these payment obligations until settlement is complete where relevant.

Cancellations must be made as soon as possible. If the customer cancels a booking after confirmation, cancellation charges may apply depending on the notice given, the nature of the job, and whether resources have already been allocated. Short-notice cancellations can create real losses where vehicles, staff, or time slots have been reserved. For that reason, a charge may reflect preparation work, travel already made, or the inability to reassign the appointment at short notice.

If the customer is not available at the agreed time, fails to grant access, or cannot proceed with the service as booked, the appointment may be treated as a late cancellation or failed booking. In such cases, the customer may be charged the full or partial booked amount, including waiting time and travel where appropriate. Rescheduling is offered at our discretion and subject to availability. Any rescheduled booking may be priced differently if dates, scope, or operational requirements change.

We may cancel or suspend a booking if adverse weather, vehicle breakdown, traffic disruption, unsafe conditions, staff illness, legal restrictions, or other events beyond our control make performance impractical or unsafe. In such circumstances, we will take reasonable steps to notify the customer and, where possible, offer an alternative date or suitable arrangement. Our responsibility in these situations is limited to refunding any amount paid for services not delivered, unless additional rights arise under law.

Our liability is limited to losses that arise directly from our negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, we are not responsible for indirect or consequential losses such as loss of profit, loss of opportunity, business interruption, or emotional distress, except where the law states otherwise.

Customers must take reasonable steps to protect items before collection, including removing loose parts, securing contents, and identifying fragile or valuable goods. Unless expressly agreed in writing, we do not accept responsibility for pre-existing damage, inherent defects, hidden faults, or ordinary wear and tear. The customer should also ensure that items are suitably packed for transport. Where goods are carried by us, any liability for damage is limited to the lower of the item’s proven replacement value or the maximum amount permitted under applicable law and these terms.

We are not liable for damage caused by items that are improperly packed, inadequately protected, unstable, leaking, or illegal to transport. Nor are we responsible for damage caused by the customer’s instructions, by third parties, or by circumstances outside our control such as road conditions, restricted access, or insufficient loading space. If the customer wishes to claim for an item, they must notify us promptly with reasonable evidence of the alleged loss or damage so that the matter can be reviewed fairly.

Waste regulations are an important part of our service. Any removal or disposal work will only be carried out in compliance with UK law and relevant environmental requirements. The customer must not ask us to move, dispose of, or handle hazardous, illegal, or prohibited waste unless we have expressly confirmed that we are authorised and equipped to do so. This includes items that require specialist treatment, documentation, or licensed disposal arrangements.

If waste collection is included, the customer must be honest about the type and volume of waste involved. Incorrect descriptions may result in refusal, extra charges, or the need to stop work. We may ask for photographs or additional details before accepting waste-related jobs. The customer remains responsible for ensuring that waste handed over for removal is lawful to transfer and that no prohibited materials are mixed into general waste streams. Any duty to separate, sort, or declare waste must be met before collection begins.

Where applicable, waste will be transported, transferred, or disposed of only through lawful channels, and we may refuse items that are contaminated, unsafe, or not properly disclosed. The customer agrees that we may decline to handle any material that could breach environmental, transport, or health and safety requirements. If unlawful waste is presented, the customer may be liable for all resulting costs, including return transport, disposal, cleaning, penalties, and administrative expenses, to the extent permitted by law.

Customers must ensure that all goods handed over for transport are lawfully owned by them or that they have permission from the owner to arrange the service. By making a booking, the customer confirms that the items do not contain cash, illegal substances, prohibited firearms, live animals, or other items that cannot legally or safely be carried. We reserve the right to inspect goods to the extent reasonably necessary to assess safety, legality, and suitability for transport.

If an item requires special handling, such as disassembly, lifting equipment, extra manpower, or protective wrapping, this must be declared before the booking is confirmed. Additional charges may apply where the actual job exceeds the original description. The customer should also ensure that all appliances are disconnected safely, all liquids are drained where relevant, and all drawers, doors, and moving parts are secured. Failure to do so may result in refusal, delay, or damage for which we are not responsible.

Any time estimate provided is approximate unless expressly guaranteed in writing. Delays can occur due to traffic, loading conditions, weather, or unforeseen operational issues. We will always aim to complete the work within a reasonable time, but the customer acknowledges that schedules may be affected by matters outside our control. Any promised arrival window should therefore be treated as an estimate rather than a fixed appointment time unless otherwise agreed.

We may refuse to carry out work where doing so would be unsafe, unlawful, or impractical. Examples include unsafe access, unmanageable load weight, aggressive behaviour, unsuitable parking, or requests that conflict with these terms. If work is suspended because of customer conduct or because the site is unsafe, charges may still apply for time spent and costs reasonably incurred. Staff safety and legal compliance always take priority over completion of any single job.

The customer agrees to indemnify us against claims, losses, fines, or expenses arising from the customer’s breach of these terms, including inaccurate booking information, unlawful goods, prohibited waste, or failure to secure permissions. This indemnity does not apply where the loss is caused by our own negligence or unlawful act. Nothing in these terms affects rights that cannot be excluded or limited under UK law, including statutory consumer rights where applicable.

The company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. A failure by either party to enforce a term on one occasion does not waive the right to enforce it later.

These terms are governed by the laws of England and Wales, and any dispute or claim arising from or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. This governing law clause applies to all versions of the man and van terms used in relation to the service, regardless of where the booking was made or where the customer is based within the UK.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions. The aim of these terms is to ensure that the Man And A Van Kennington service operates transparently, safely, and lawfully for every customer. We encourage all customers to provide complete information, plan ahead, and raise any special requirements before the service date so that the work can be completed smoothly and in accordance with the agreed arrangement.

These terms form the entire agreement between the parties regarding the relevant service, unless a separate written contract or updated confirmation states otherwise. In the event of any conflict between a quotation, booking note, and these terms, the most specific written confirmation for the particular job will usually prevail to the extent permitted by law. All rights not expressly granted remain reserved, and no term shall be interpreted to limit mandatory consumer protections.