Privacy Policy
Man and a Van Kennington Privacy Policy
This Privacy Policy explains how Man and a Van Kennington collects, uses, stores and protects personal data about customers and prospective customers in our service area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man and a Van Kennington customers, prospective customers and website visitors located in our service area who contact us, request a quotation, make a booking, or otherwise interact with our services. It covers personal data collected online, by telephone, in person, and through any other communication methods we use.
Who We Are and Our Role
Man and a Van Kennington is a man and van and removals service provider operating in the Kennington area and surrounding locations. For the purposes of applicable data protection laws, Man and a Van Kennington is the data controller in relation to the personal data we collect and process about you.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us, including:
Identity and contact details such as your name, address for collection and delivery, and any correspondence address you provide. Booking and service information such as the date and time of your move or collection, details of the property or access arrangements, inventory or description of items to be moved where this is necessary for the service, and any special instructions you provide. Communication records such as information you provide in phone calls, messages, or other communications with us, including enquiries, feedback and complaints. Transactional and administrative data such as details related to quotes provided, invoices issued, payment status information, and records required for accounting and tax purposes. Technical and usage data where applicable, such as information collected from use of our website, which may include device information and basic analytics data used to understand how our site is accessed and used. This typically does not identify you directly but may still be treated as personal data when it can be linked to you.
How We Collect Your Data
We collect personal data from you directly when you contact us to request a quotation, book a service, or make an enquiry, when you provide information by phone, in person, or through any contact form or messaging tools we use, and when you respond to our communications. We may also receive limited personal data indirectly from third parties who introduce or refer you to us, such as comparison platforms or partners, and from service providers who assist with payments or analytics.
Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process personal data where it is necessary to enter into and perform a contract with you, for example to provide a quote, arrange and carry out a move, and manage bookings and payments. Legal obligation. We process data where required to comply with legal and regulatory obligations, including tax, accounting and record keeping requirements and responding to lawful requests from public authorities. Legitimate interests. We may process data where it is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes using data to manage our operations, prevent fraud, handle customer queries, and improve our services. Consent. In limited situations, we may rely on your consent, for example for certain marketing communications. Where we rely on consent, you can withdraw it at any time, and we will stop processing your data for that purpose.
How We Use Your Personal Data
We use your personal data to provide and manage our services, including responding to enquiries and requests for quotes, arranging and carrying out moves and collections, managing changes to bookings and providing customer support. We also use your data to process and issue invoices, record payments and manage any refunds, comply with legal and regulatory requirements, maintain records for tax and accounting purposes, and protect our business, for example in the event of disputes, complaints or claims.
Additionally, we may use your data to communicate important information about your booking or service, such as confirmations, reminders and operational updates, and to improve our services by reviewing feedback and usage patterns. Where permitted by law and your communication preferences, we may send limited marketing or service-related information about our offerings, which you can opt out of at any time.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting obligations. The specific retention periods depend on the type of data and the context in which it was collected.
In general, booking and service records are kept for a period needed to handle any queries, complaints or claims that may arise after the service is completed and to meet our legal and tax obligations. Communication records may be kept for a period necessary to manage our relationship with you and to demonstrate how we have handled enquiries or complaints. When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this policy.
These third parties may include service providers who act as data processors on our behalf. They help us provide our services and may include payment processors responsible for processing card or electronic payments, IT and hosting providers who support our systems, and analytics or administrative support providers assisting with website or business operations. These processors are contractually required to handle your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection law.
We may also share personal data with professional advisers such as accountants, insurers or legal advisers, where necessary for the management of our business or in connection with disputes, and with public authorities and regulators where we are legally required to do so or to protect our rights.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data. These may include the use of standard contractual clauses or other mechanisms approved by data protection authorities to ensure that your rights are protected.
How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include restricted access to personal data, secure storage, and procedures for handling data incidents. While no system can be completely secure, we regularly review our practices to maintain an appropriate level of protection.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to request access to the personal data we hold about you and obtain a copy of that data, the right to request correction of inaccurate or incomplete personal data, and the right to request erasure of your personal data where there is no longer a good reason for us to continue processing it and where this is consistent with our legal obligations.
You also have the right to request restriction of processing in certain circumstances, such as where you contest the accuracy of the data or object to our use of it, the right to object to processing based on legitimate interests or to direct marketing, and the right to data portability, which allows you to obtain certain personal data in a commonly used, machine readable format and to request that it is transferred to another controller where technically feasible.
Where we rely on your consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you have used to reach us. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before we can act on your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updates will be made available through our usual communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
By continuing to use the services of Man and a Van Kennington after changes to this Privacy Policy are published, you acknowledge that you have read and understood the updated terms.
