Terms and Conditions

Man and a Van Kennington Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Kennington provides removal, man and van, furniture transport, and related services within Kennington and the surrounding areas. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Customer means the person, firm or organisation booking or receiving the services.

Services means any removal, man and van, transport, loading, unloading, packing, handling, waste removal, or related services carried out by us.

Goods means the items, belongings, furniture, equipment and any other property in respect of which we provide the services.

We, us, our means the operator of Man and a Van Kennington providing the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including but not limited to local moves, short-distance transport, small office relocations, and collection and delivery of individual items. The specific nature and scope of the services will be agreed at the time of booking and described in the booking confirmation.

Any additional services requested on the day of the move, or after the contract has been agreed, are subject to our availability and may incur additional charges. We reserve the right to decline any work which we reasonably consider unsafe, unlawful, or beyond the agreed scope of the booking.

3. Booking Process

3.1 You may request a quote by providing accurate information about the pick-up and drop-off addresses, access details, floors, lifts or stairs, parking availability, the nature and approximate volume of the goods, and any special handling requirements.

3.2 Quotes are based on the information supplied by you. If the information is incomplete, inaccurate or changes prior to the service being carried out, we may revise the quote or apply additional charges.

3.3 A booking is not confirmed until we have accepted your request and you have accepted the quoted price and any applicable terms regarding deposits and payment. We may confirm the booking verbally or in writing. Once confirmed, the booking forms a binding contract, subject to these Terms and Conditions.

3.4 We reserve the right to refuse any booking at our discretion, including where we believe the job cannot be carried out safely, legally or with the resources available.

4. Pricing and Payment Terms

4.1 Pricing may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the work. Any minimum charge, travel time, or waiting time will be stated at the time of booking.

4.2 Unless otherwise agreed, charges will include the use of a suitable vehicle and the agreed number of staff, together with standard fuel and mileage within a reasonable local radius. Surcharges may apply for additional mileage, congestion charging zones, tolls, parking fees, ferry charges, or similar costs, which will either be included in the quote or added to the final bill.

4.3 We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you at the time of booking. Deposits may be non-refundable as set out in the cancellation section of these Terms and Conditions.

4.4 Unless otherwise agreed, payment is due immediately upon completion of the services on the day of the move. We accept the payment methods notified to you during the booking process or prior to carrying out the services.

4.5 For business customers, we may agree to invoice you with payment due within a specified period. Any credit terms must be agreed in advance in writing. We reserve the right to conduct credit checks before granting credit terms.

4.6 If you fail to make payment in full by the due date, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in obtaining payment. We also reserve the right to suspend services, retain goods in our possession, or refuse future bookings until unpaid amounts are settled.

5. Changes, Delays and Cancellations by the Customer

5.1 If you wish to change the date, time, address details, or scope of the work, you must notify us as soon as possible. All changes are subject to our availability and may result in a revised quote or additional charges.

5.2 If you cancel a confirmed booking, the following cancellation policy will usually apply, unless otherwise specified at the time of booking.

a Cancellation more than 7 days before the scheduled service date may be made without additional charge, although any non-refundable deposit may be retained.

b Cancellation between 7 days and 48 hours before the scheduled service date may incur a cancellation charge up to a specified percentage of the quoted price.

c Cancellation less than 48 hours before the scheduled service date may incur a cancellation charge up to the full quoted price, including loss of any deposit paid.

5.3 If we arrive at the agreed time and are unable to access the property, or if the work cannot be carried out for reasons outside our control, such as lack of parking permission, absence of the customer or their representative, or incorrect address details, this may be treated as a late cancellation and a fee may be charged.

6. Changes, Delays and Cancellations by Us

6.1 We will use reasonable efforts to carry out the services on the agreed date and time. However, we are not liable for delays caused by events beyond our reasonable control, such as severe traffic disruption, accidents, vehicle breakdown, adverse weather, road closures, public events, or industrial action.

6.2 In the event of unforeseen circumstances that prevent us from carrying out the services on the agreed date, we will inform you as soon as reasonably possible and offer to rearrange the booking or provide a refund of any amounts paid in advance for the affected services. This will be your sole remedy for such cancellation.

6.3 We reserve the right to cancel the booking or stop work if we reasonably believe that the job is unsafe, unlawful, involves prohibited items, or if the conduct of the customer or others at the premises is abusive, threatening or otherwise unacceptable. In such cases, we may charge for work already carried out and any costs incurred.

7. Customer Responsibilities

7.1 You are responsible for providing accurate information at the time of booking and for updating us if any relevant details change.

7.2 You must ensure that there is suitable and lawful parking for our vehicles at all relevant properties and that any required permits or permissions are in place. You are responsible for any fines, penalties or charges arising from illegal or unsuitable parking requested or allowed by you.

7.3 You must ensure that the premises are safe and accessible, with clear pathways and adequate lighting where reasonable. We may refuse to move goods through areas we reasonably consider unsafe or likely to cause damage.

7.4 You are responsible for arranging appropriate insurance for your goods, beyond any cover we may provide under these Terms and Conditions.

7.5 You must ensure that all goods are properly packed, secured, and ready for transport, unless you have specifically booked packing services. Fragile items should be clearly identified. We accept no liability for damage arising from inadequate packing where we did not provide the packing service.

8. Prohibited and Restricted Items

8.1 We do not carry hazardous materials, explosives, flammable substances, illegal items, perishable goods that require special storage, live animals, or any items the transport of which would be unlawful or unsafe.

8.2 If you include prohibited items without notifying us, you will be responsible for any resulting loss, damage, fine, or claim, and we may dispose of such items without liability to you.

8.3 We reserve the right to refuse to carry items which, in our reasonable opinion, are excessively heavy, awkward, fragile, or not suitable for transport by our service.

9. Waste and Rubbish Removal Regulations

9.1 Where we agree to remove waste, rubbish, or unwanted items, we will do so in accordance with applicable UK waste regulations. We will only transport waste that we are lawfully permitted to carry and dispose of.

9.2 Certain items, including electrical appliances, building waste, hazardous materials, and commercial waste, may require special handling or may not be accepted by us. It is your responsibility to inform us in advance of any such items so we can confirm whether we can legally remove them and provide a suitable quote.

9.3 We are not responsible for any penalties or legal consequences arising from your failure to declare waste correctly or from attempts to dispose of prohibited items using our services.

9.4 We will dispose of waste only at appropriate licensed facilities or through lawful channels. We will not fly-tip or unlawfully dump waste, and we will not comply with any request from a customer to dispose of waste illegally.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage to goods where.

a The goods have not been properly packed or protected by you, and we did not provide a packing service.

b The damage arises from normal wear and tear, inherent defect, deterioration, or fragility of the goods.

c The damage is caused by your instructions against our advice, or by your failure to take reasonable steps to protect the goods.

d The loss or damage occurs before loading or after unloading when the goods are not in our custody or control.

10.3 If we are found liable for loss or damage to goods, our liability will, to the extent permitted by law, be limited to the lesser of the cost of repair or the current market value of the goods, subject to an overall cap per job which may be specified at the time of booking.

10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any losses arising from delays, missed appointments, or failure to meet third party deadlines.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded under UK law.

11. Claims and Complaints

11.1 You must inspect your goods and property as soon as reasonably possible after completion of the services. Any visible loss or damage that you believe is our responsibility should be reported to us promptly.

11.2 Any claim for loss or damage should be made in writing, providing details of the items affected, the nature of the damage, and supporting evidence such as photos or receipts where available. We may request further information to assess your claim.

11.3 We will consider and respond to all complaints and claims within a reasonable timeframe. Our liability, if any, will be assessed in accordance with these Terms and Conditions and applicable law.

12. Insurance

12.1 We will maintain appropriate public liability and, where required, goods in transit insurance in connection with the services we provide. Details of our cover can be made available on request.

12.2 You are responsible for arranging any additional insurance you consider necessary to cover the full value of your goods or any special risks not covered by our standard insurance.

13. Data Protection and Privacy

13.1 We collect and use personal information only to administer bookings, provide the services, manage payments, and handle any queries or complaints.

13.2 We will keep your personal data secure and will not sell or share it with third parties except where necessary to provide the services, comply with legal obligations, or where you have given your consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute arising out of or in connection with them, including any non-contractual disputes or claims, are governed by and interpreted in accordance with the laws of England and Wales.

14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions or the services provided.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

15.3 No person other than you and us shall have any rights to enforce any term of this contract.

15.4 Your statutory rights as a consumer, where applicable, are not affected by these Terms and Conditions.